1. About Us

This website is operated by:

Tuluu – Email Marketing & CRM Services
Trading under MB Motorlek
Company Registration Number: 2023/517256/07
Registered Address: 1 Rylaan, 6520 Mosselbaai, South Africa
Email: hello@tuluu.co

For any privacy-related questions, please contact us at hello@tuluu.co.

2. What Personal Information We Collect

We collect personal information that you voluntarily provide when you interact with us. This may include:

Information you provide directly:

• Name and surname

• Email address

• Phone number (optional)

• Company name (optional)

• Message details sent via contact forms

• Information you provide during consultations or bookings

• Workshop or training attendance information

Information collected automatically:

• IP address

• Browser type and version

• Device information

• Pages viewed

• Approximate location

• Time spent on website

This information is collected through analytics tools and website cookies.

3. How We Collect Information

We collect personal information through:

• Contact forms
• Booking systems
• Email communication
• Website analytics & cookies

4. Why We Collect Your Information (Purpose of Processing)

We use your personal information for the following purposes:

Service Delivery

• Responding to inquiries

• Managing consultations, workshops, and meetings

• Providing email marketing, CRM, branding, or design services

Business Operations

• Communicating updates, proposals, or project information

• Maintaining internal records

• Improving our services

Website Improvement

• Monitoring website performance

• Understanding user behavior

• Enhancing user experience

Legal Compliance

• Meeting obligations under POPIA

• Preventing misuse of our website

We do not sell, rent, or trade your personal information.

5. Sharing of Personal Information

We only share your personal information when necessary to deliver our services or comply with the law.

We may share data with:

• Booking system providers (e.g., Google Calendar, Simply Schedule Appointments)

• Email service providers (for communication, not marketing campaigns unless you consent)

• Website hosting providers

• Service partners assisting with consulting or project work

All third parties are required to comply with POPIA and maintain confidentiality.

We do not sell personal data to any third party.

6. Storage and Security of Personal Information

We take reasonable technical and organizational measures to protect your personal information from:

• Loss

• Misuse

• Alteration

• Unauthorized access

• Accidental destruction

Security measures include encrypted communication, password-protected systems, restricted data access, and secure hosting environments.

7. How Long We Keep Your Information

We retain personal information only as long as necessary to:

• Fulfill the purpose for which it was collected

• Comply with legal or tax obligations

• Maintain business and communication records

Once no longer required, data is securely deleted.

8. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

Access your personal information

Request correction of inaccurate data

Withdraw consent at any time

Request deletion of your personal data

Object to the processing of your information

Submit a complaint to the Information Regulator

To exercise your rights, contact: hello@tuluu.co

The Information Regulator (South Africa) can be reached at:
https://inforegulator.org.za/

9. Cookies and Tracking

Our website uses cookies and analytics tools to:

• Improve functionality

• Track user behavior

• Measure website performance

• Save user preferences

By using this site, you consent to our use of cookies.
You may disable cookies in your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external sites.

11. Children’s Privacy

Our services are not directed at children under 18.
We do not knowingly collect personal information from minors.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with a new “Last updated” date.

13. Contact

For questions or privacy requests, contact:
hello@tuluu.co